We collect two basic types of information with our Site, namely personal information and aggregate information. Personal information is information that is directly associated with a specific person or entity such as a user's name, e-mail address, financial information, or information about activities that is directly linked to that person.
Our definition of personal information does not include “aggregate” information. Aggregate information is data we collect about a group or category of services or users from which individual user identities have been removed. This may include demographic information (such as age, gender, race, occupation, household income, and job title) and profile data. In other words, information on how you use our Site may be collected and combined with information about how others use the Site, but no personal information will be included in the resulting data. Aggregate data helps us understand trends in our users' needs so that we can better consider new features or otherwise tailor our Site. We may share aggregate information about our users with third parties for various purposes, including to help us better understand and improve our Site, and for advertising and marketing purposes. This information will be shared with our partners only anonymously and in aggregate.
We collect information you give us at various times when you register with us and use our Site. Examples include the following:
Automatically Collected Information
We automatically receive certain types of information whenever you interact with us. For example, when you use the Site, our systems automatically collect your IP address and the type of operating system or browser you use. We may also collect information regarding your geographic location when accessing our Site.
We may also collect standard access information, such as the time and date of accessing the Site, and usage of the Site. We use such information to help manage the effectiveness of our online advertising and to gather access information, such as counting the users who have visited those pages and compiling aggregated statistics about Site usage. Automatically collected information does not contain any personal information and we do not link such automatically collected information to personal information about you.
- Cookies. We may use cookies to collect information so that we can improve our Site by seeing which areas and features are most popular; to personalize the Site and improve the Site experience; and to allow you to visit the Site without re-entering your member ID and/or password. Most browsers automatically accept cookies as the default setting. You can modify the setting to reject cookies or to prompt you before accepting a cookie from the sites you visit by editing browser options. If you decide not to accept our cookies, you will still be able to access those parts of our Site available to the general public, but you may not be able to use some of the Site’s features or services, and you may have a less satisfactory experience.
- Web Beacons. “Web beacons” (also known as Internet tags, pixel tags, single-pixel GIFs, clear GIFs, invisible GIFs, 1-by-1 GIFs, and web bugs) are tiny graphic files placed on a Web page which send a signal when a user has visited that page, allowing the site to collect standard access information, such as time and date of a page view, and a description of the page on which the web beacon resides. We use web beacons to help manage the effectiveness of our online advertising and to gather access information, such as counting the users who have visited those pages and compiling aggregated statistics about site usage; our web beacons do not contain any personal information and we do not link web beacons to personal information about you. We may send you e-mail with web beacons for purposes of tracking the e-mail message. However, you may opt-out of receiving future e-mail by following the instructions below in the section entitled “Access and Control of Personal Information.” Also, our site may allow third parties such as advertisers to use web beacons on the Site.
No Information About Children
Our Site is not intended to be used by children under the age of 13, and we do not knowingly, directly or passively, collect information from children under the age of 13. If we create offers and products that make it appropriate to collect information from children under the age of 13, we will notify you of the change in this Policy.
Use Of Personal Information
Internal Use of Personal Information.
In general, we use personal information internally to perform marketing analysis, and to serve our users and enable them to take maximum advantage of our Site. For example, contact information from the order form is used to provide services or complete transactions you have requested, to anticipate and resolve problems with our Site, to respond to customer support inquiries, to provide you with information about our company, and to create and inform you of new products and services from Splendora that better meet your needs. The customer's contact information is also used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products and services.
By registering with our Site, you give consent for us to communicate with you at any of the contact points you provide to us for any of the aforementioned purposes. However, users may opt-out of receiving future mailings by following the instructions below in the section entitled “Access and Control of Personal Information.”
You should review the following section to understand when Splendora discloses personal information to non-affiliated third parties.
Disclosure of Personal Information.
We do not rent, sell, or share personal information about you with other people or non-affiliated companies without your prior consent except (i) as necessary to complete a transaction you have requested, (ii) as necessary to perform internal analyses and business functions, (iii) as part of a business transfer, or (iv) when required by law or permitted to protect our rights, property, or safety. The following section describes these disclosure circumstances more fully.
- Consent. Unless you choose to do so, we will not disclose your personal information to third parties for their direct marketing purposes. With your consent, we may disclose your personal information to third parties so that they may provide you with products and services that you have requested.
- Transaction Processing and Business Functions. We may share personal information with third-party vendors who assist us in performing internal functions necessary to operate our business, or who assist us in processing and completing transactions for products and services that you have requested. In the event that we use third-party vendors to assist us in performing these functions, the third parties may not use or disclose your personal information for any other purpose.
- Internal Analysis. We may use information about you for our own internal purposes; such as to estimate our audience size, measure aggregate traffic patterns as well as to understand demographic, customer interest, and other trends among our users. We may outsource these tasks and disclose personal information about you to third parties, provided the use and disclosure of your personal information by these third parties is restricted to performance of such tasks.
- Business Transfers: Information about our users and the Site is one of our most important business assets. Therefore, information about our users, including personal information, will be disclosed as part of any merger or acquisition, creation of a separate business to provide the Site or fulfill products, sale or pledge of company assets as well as in the event of an insolvency, bankruptcy or receivership in which personal information would be transferred as one of the business assets of the company.
- Protection of Splendora and Others: We may release personal information in the good faith belief that release is appropriate and necessary to comply with legal process or authority (e.g., a lawful subpoena, warrant or court order); to enforce or apply our policies; to initiate, render, bill, and collect for amounts owed to us; to protect our rights, property, or personal safety of Splendora, our users, our employees, or the public; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.
Third-Party Sites
Please be aware that we provide links to third-party Web sites from the Site as a service to our users and we are not responsible for the content or information collection practices of those sites. Please also note that these Web sites' privacy policies will differ from those of Splendora. Therefore, we encourage you to review and understand their privacy practices before providing them with information or visiting their sites.
Network and Information Security
We use commercially reasonable efforts to protect your personal information. While we have taken efforts to guard your personal information, we cannot guarantee that your information may be not be disclosed or accessed by accidental circumstances or by the unauthorized acts of others.
Access
If you are a registered user of our Site, you may view or correct your personal information by logging into the Site web sites. Please be aware, however, that any personal information you may make publicly accessible on or through the Site may not be altered. Accordingly, please be careful when making any personal information available to the public.
Our site provides users the opportunity to opt-out of receiving communications from us and our partners anywhere we collect demographic and psychographic information. We also provide users the opportunity to modify any information they have given us, including the ability to opt in or out of receiving communications. If you would like to edit your information, or change your opt-in/opt-out choice, an “unsubscribe” mechanism is provided in our newsletter, or you can click here.
International Users
Please note that your personal information will be stored and processed on our computers in the United States. The laws on holding personal data in the United States may be less stringent than the laws of your country. If you object to your personal information being transferred or used as described in this Policy, please do not register for the Site.
Updating This Policy
We may revise and update this Policy if our practices change, as technology changes, or as we add new services or change existing ones. Any changes will be posted to this document so that you will always know what information we gather and how we use it. If we make any material changes to our Policy or how we handle your personal information, we will post an updated Policy on our site and change the date of the Policy. If we are going to use any personal information in a manner that is materially different from that stated in our Policy at the time we collected such information, we will give you a reasonable opportunity to consent to the change. We will use information in accordance with the most current privacy policy.
California Privacy Rights
California Civil Code Section 1798.83 permits customers who are California residents to request certain information regarding disclosure of personal information to third parties for their direct marketing purposes. We do not provide your personal information to any third party for their direct marketing purposes without your consent. If you would like more information with respect to your privacy rights under California law, you may contact us at the contact point below. Please reference your request as “California Disclosure Information.”
Member Blogs and Classifieds + User Generated Content
You understand that all postings, messages, text, files, images, photos,
video, sounds, or other materials ("Content") posted on, transmitted
through, or linked from the Service, are the sole responsibility of the
person from whom such Content originated. More specifically, you are
entirely responsible for each individual item ("Item") of Content that you
post, email or otherwise make available via the Service. You understand that
Splendora does not control, and is not responsible for Content made available
through the Service, and that by using the Service, you may be exposed to
Content that is offensive, indecent, inaccurate, misleading, or otherwise
objectionable. Furthermore, the Splendora site and Content available through
the Service may contain links to other websites, which are completely
independent of Splendora. Splendora makes no representation or warranty as
to the accuracy, completeness or authenticity of the information contained
in any such site. Your linking to any other webites is at your own risk.
You agree that you must evaluate, and bear all risks associated with, the
use of any Content, that you may not rely on said Content, and that under no
circumstances will Splendora be liable in any way for any Content or for
any loss or damage of any kind incurred as a result of the use of any Content
posted, emailed or otherwise made available via the Service. You acknowledge
that Splendora does not pre-screen or approve Content, but that Splendora
shall have the right (but not the obligation) in its sole discretion to
refuse, delete or move any Content that is available via the Service, for
violating the letter or spirit of the TOS or for any other reason.
Third Party Sites, Content, Services
The Splendora site and Content available through the Service may contain
features and functionalities that may link you or provide you with access
to third party content which is completely independent of Splendora,
including web sites, directories, servers, networks, systems, information
and databases, applications, software, programs, products or services,
and the Internet as a whole.
Your interactions with organizations and/or individuals found on or through
the Service, including payment and delivery of goods or services, and any
other terms, conditions, warranties or representations associated with such
dealings, are solely between you and such organizations and/or individuals.
You should make whatever investigation you feel necessary or appropriate
before proceeding with any online or offline transaction with any of these
third parties.
You agree that Splendora shall not be responsible or liable for any loss or
damage of any sort incurred as the result of any such dealings. If there is
a dispute between participants on this site, or between users and any third
party, you understand and agree that Splendora is under no obligation to
become involved. In the event that you have a dispute with one or more other
users, you hereby release Splendora, its officers, employees, agents and
successors in rights from claims, demands and damages (actual and
consequential) of every kind or nature, known or unknown, suspected and
unsuspected, disclosed and undisclosed, arising out of or in any way related
to such disputes and / or our service. If you are a California resident, you
waive California Civil Code Section 1542, which says: "A general release does
not extend to claims which the creditor does not know or suspect to exist in
his favor at the time of executing the release, which, if known by him must
have materially affected his settlement with the debtor."
Notifications of Claims
If you believe that your work has been copied in a way that constitutes
copyright infringement, or your intellectual property rights have been
otherwise violated, please notify Splendora's agent for notice of claims of
copyright or other intellectual property infringement ("Agent"), at the address below.
Contacting Us
If you have any questions or comments about this Policy, the privacy practices of the Site, or your dealings with Splendora, please contact:
Privacy and TOS Officer
600 Harrison Street, Suite 100
San Francisco, CA 94107
Telephone: (415) 495-6600
Facsimile: (415) 227-0120
E-mail: Info [at] splendora [dot] com
